BSB40807 Certificate IV in Frontline Management
Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
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Coordinator
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Leading Hand
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Supervisor
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Team Leader
To achieve a Certificate IV in Frontline Management, 10 units must be completed:
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4 core units plus
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6 elective units
At least 3 of the elective units must be selected from the elective units listed below.
The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.
Core Units (all required)
Management
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
Occupational Health and Safety
BSBOHS407A Monitor a safe workplace
Workplace Effectiveness
BSBWOR402A Promote team effectiveness
Elective Units – Choose 6
Customer Service
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards
Financial Administration
BSBFIA402A Report on financial activity
General Administration
BSBADM409A Coordinate business resources
Information Management
BSBINM401A Implement workplace information system
Innovation
BSBINN301A Promote innovation in a team environment
Interpersonal Communication
BSBCMM401A Make a presentation
IT Support
BSBITS401A Maintain business technology
Management
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off-site staff
Marketing
BSBMKG413A Promote products and services
Project Management
BSBPMG510A Manage projects
Relationship Management
BSBREL401A Establish networks
Research
BSBRES401A Analyse and present research information
Risk Management
BSBRSK401A Identify risk and apply risk management processes
Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities
Writing
BSBWRT401A Write complex documents
