Refund Policy

Cancellations by Students

• Training Sense offers a 7 calendar day cooling off period commencing the day following a students' enrolment. During that time, a student can cancel their enrolment in writing, return all materials and receive a refund on enrolment fees paid minus an administration fee.
• Training Sense will not provide a refund following the
cooling off period. At this point all monies owing to Training Sense pursuant to the Payment Schedule will become due and payable. In severe circumstances, a student may, in writing, apply for special consideration. Any application for special consideration will be at the sole discretion of Training Sense Management.

Cancellations by Training Sense

• Should Training Sense cancel a course, students are entitled to a full refund (or pro-rata adjusted refund) or to transfer funds to another/future course.

Payment of Refunds

• Training Sense will pay the refund to the person or body from whom the payment was received on behalf of the student.
• Other fees: Training Sense may charge such fees, as it determines, for services provided to the Trainee. The fees for such products and services will be displayed on the Training Sense website from time to time. Charges apply, but are not limited to, additional workshop and assessment services.
• The Trainee will endeavour to make their best attempts to complete the training within 12 months of the commencement of their training.
• Training Sense endeavours to provide trainees with the highest standard of training available. Training Sense cannot be held responsible for the individual trainee who does not accept responsibility for their own training and does not behave in a responsible manner in the workplace whilst undertaking training. Failure to take responsibility or behave in an acceptable manner may result in termination of participation of the relevant course.
• Fee for Service Trainees are subject to the Refund Policy which is documented in the Student Handbook.