Certificate IV in Frontline Management

Frontline Managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times Frontline Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.

The Certificate IV in Frontline Management Program covers 10 units of management competency in areas such as managing work priorities, people management, team effectiveness, operational plans, information systems, customer service management, work safety, continuous improvement, and workplace learning.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Coordinator

• Leading Hand

• Supervisor

• Team Leader